The Cruise Circle Story (so far)
Cruise Circle
This week's blog is all about, well… us! In honour of ‘Small Business Saturday’, we thought we’d give you a bit of backstory on how the Cruise Circle journey began, as well as introduce you to our talented team and what they do to make your experience smooth sailing…
How it started...
Our story starts all the way back in 2006, when Cruise Circle first made it's way onto the scene. In late 2009, Jason and Danielle (our Managing Director and Sales/Customer Services Director) took ownership of the business and relocated from Kent to Bolsover in Derbyshire. It was just the two of them, a car load of files and a couple of computers.
How it's going...
Fast forward to today and we’ve grown to a team of 18. And while our office is still based in lovely Bolsover, our people are scattered across the UK and beyond.
An introduction to the Cruise Circle crew...
The New Reservations Team
These are the lovely folks who’ll be answering your burning questions and guiding you through the booking process. They’re all experienced cruisers who’ve clocked up decades in the travel industry, plus they receive regular training from the cruise lines we work with, so you can rest assured they know their stuff.
Oh, they’re also CLIA certified, which means the Cruise Lines International Association recognises each of them as accredited cruise specialists. From ship design and terminology to onboard and shore-side experience, they’re clued up on the lot.
Here’s the lovely faces of our hardworking New Reservations Team (because it’s always nice to put a face to a name). From left to right, top to bottom: Emma, Helen, Joy, Nicola, Roberta and Sarah.
The Customer Care Team
Very few customers have only ever booked one cruise with us, which we put down to the fact our team take such good care of them. Once you’ve found the right cruise, the Customer Care team will treat your travel plans as if they were their own. Sharing their own experiences and knowledge, the team are able to offer recommendations they think will enhance your holiday.
The Product Team
Whether they’re securing exclusive promotions, negotiating the best prices or creating tailormade itineraries that offer unique travel experiences, the Product team are the brains behind, you might have guessed, the products you see on Cruise Circle.
The Marketing Team
These are the creative bods who keep you in the loop! From updating you on unmissable deals the Product team has found, sending out inspiration for your next cruise and sharing breaking industry news, it’s their job to send out the information we think you'll find interesting (like this email!)
The Website Team
Last, but by no means least, is our Website team who keep the Cruise Circle site up and running. There’s a huge amount of work that goes on behind the scenes to make sure all the important information (like cruise line availability, pricing and offers) is sitting nicely in one place for you. So when you’re scrolling through thousands of itineraries, whittling down a search by date or port, these guys made it happen.
